Customer Support For The French Market With English (Temporary)

.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientNetatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We're Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.TasksWhat you will be doing?- Understand and respond to client's requests (by email and chat)- Analyse the client's situation to reply to them quickly and efficiently- Identify technical incidents, apprehend them, and provide an appropriate solution- Offer adequate solutions with a positive approach- Organise product returns and follow up on exchanges and repairsRequirementsWhat skills & experience you will bring to us?- A fluent level of French (spoken and written)- A high level of English- You are very well organised and have excellent interpersonal skills- You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions- Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range- You know how to work within a team, you are easy going- You adjust quickly to new environments, and you can follow procedures and deal with deadlinesBenefitsWhat do we offer?- Start date: 9th of September- Contract: Temporary- Full-time: (39 hours/week)- Working days/Hours: Monday to Friday from 9:00am to 6:00pm- Salary: €21,000