Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientNetatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We're Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What you will be doing?Understand and respond to client's requests (by email and chat)Analyse the client's situation to reply to them quickly and efficientlyIdentify technical incidents, apprehend them, and provide an appropriate solutionOffer adequate solutions with a positive approachOrganise product returns and follow up on exchanges and repairsRequirementsWhat skills & experience you will bring to us?A fluent level of French (spoken and written)A high level of EnglishYou are very well organised and have excellent interpersonal skillsYou can put yourself in our customers' shoes, analyse their problems and offer them individual solutionsWithin our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo rangeYou know how to work within a team, you are easy-goingYou adjust quickly to new environments, and you can follow procedures and deal with deadlinesBenefitsWhat do we offer?Start date: ASAPContract: TemporaryFull-time: (39 hours/week)Working days/Hours: Monday to Friday from 9:00am to 6:00pmSalary: €21,000.00 gross per yearBonus: Performance Bonus up to €150 gross per month + End of Contract BonusHolidays: 2 accrued days per month / 24 calendar days per yearPaid bank holidays + 1 extra day in lieuHybrid: 3 to 4 days per week at the officeTraining: 4 weeks of training based in the office from Monday to Friday from 9:00am to 6:00pmOffice location: Barcelona (La Sagrera)Other Benefits:Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisationOption to sign-up for Discounted Private Health InsuranceReady to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.We're excited to meet you!
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