Do you like to help and assist customers? Are you tech-savvy and looking to progress your career in Customer Care? Are you ready to start a new adventure as Customer Support for the Fashion Industry in Barcelona, Spain? Then keep on reading!
Your responsibilities and impact as a Customer Support will be: Answering incoming queries from customers and ensuring contractual SLA is maintained
Identifying issues and providing solutions
Ensuring a high level of customer satisfaction
Being a team player and participating in the success of the team and project, e.g., providing cover for absent colleagues together with the team and attending regular team meetings
Skills, experiences, and interests you need to succeed in this role: A native level of Dutch and an advanced level of English
Having knowledge about IT platforms, equipment, and applications such as Windows/MS Office
Being an attentive listener, comfortable and skillful at communicating with people
Being a team player with high social competence
Being energetic, innovative, and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Barcelona for an international career and life experience
What's in it for you? Full-time permanent contract
39h/week, Monday to Friday 09:00 to 18:00
Office-based job with a central location in Barcelona
Salary 18,400 euros gross/year + up to 2,500 euros gross/year in bonus
Opportunity to join an international company
An open-minded and employee-oriented working environment
Career development opportunities
Your Future Company: 2 French entrepreneurs created a startup in 2000 and today, they are leading a global brand. Their growth and solution-oriented services are acknowledged by some of the most progressive brands and leading companies they are currently in business with. They became one of the biggest international customer experience solution providers with more than 75,000 multilingual employees in over 50 countries around the world and they are looking for new members to join them on their journey in Barcelona.
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