Customer Support for E-Commerce (German Speaker) Are you passionate about delivering exceptional customer experiences?
Do you have an interest in topics like e-commerce, cloud computing, digital streaming, and artificial intelligence?
If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in the heart of Athens, Greece!
Your responsibilities and impact as a Customer Support for E-Commerce will be: Assist B2C and B2B customers with incoming problemsEnsuring high-quality customer service via phone and chatIdentifying and assessing customer needs to achieve satisfactionCapturing data in the CRM systemImproving customer satisfactionSolving problems accurately and efficiently Skills, qualifications, and interests you need to succeed in this role: Proficiency in the German language at a native or near-native level and a B2/C1 level of the English languageCustomer Service experience is preferredCompetency in using computersEffective phone contact handling abilities and active listening skillsCustomer-focused mindset with the capability to adjust and respond to various personalitiesExceptional communication skillsDemonstrated ability to handle multiple tasks, prioritize, and manage time efficientlyBe a real team player and committed to your workLiving in or willing to move to Greece for an international career and life experience What's in it for you? A full-time job, 40 hours a week (rotating schedule Mon-Sun 08:00 - 23:00, 8 hours a day)Working from home in Greece is also possible for Customer SupportCompetitive salary + benefitsHealth insurancePaid trainingA company that offers you not just a job, but a full experience abroad!Training before the project starts Your Future Company:
2 French entrepreneurs created a startup in 2000 and today they are leading a global brand.
Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with.
They became one of the biggest international customer experience solution providers with more than 75,000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Greek hub.
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