Do you feel a strong passion for the interaction with a variety of people while contributing to a project that is pioneering sustainable aerospace for a safe and united world? Does living in a vibrant city with beautiful beaches and excellent food, where many different cultures come together sound interesting to you? Then don't hesitate to check out our client's new job opportunity as Customer Service Agent.Your responsibilities and impact working as Customer Support for Aerospace Industry will be:Assisting customers with their requests by email, phone, and live chatCollecting and updating customer dataProviding product information to the customer (e.g. subscription, payment, and technical requirements)Delegation of problems which cannot be resolved to the competent teamsMaintaining and improving customer satisfaction levelSkills, qualifications and interests you need to succeed in this role:A native level of German and proficient level of English (High B2/C1)Knowledge of the value and impact that a good customer experience can createHaving a strong interest in new technologiesBeing an attentive listener, comfortable and skillful at communicating with peopleHaving a drive for excellence and professionalismBeing a real team player and committed to your workExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Barcelona for an international career and life experienceHaving a valid Spanish work permit (required).What's in it for you?Type of Contract: Contrato indefinidoWorking Hours: 36hrs/week - 24/7 rotating shifts from Mo-SunDue to 24/7 rotating shifts you have the benefit to have periods with longer time off in a row between shiftsTraining: Contract as from the first day of training for 2-4 weeks (training is paid 100%)Salary Conditions: Entry salary of 20.535 euros gross/yearExtra Perks:Meal Voucher of 880€ net p.a. after working for 3 monthsPrivate Health Insurance after working for 6 monthsHome Office Possibility: Few days at home, few days in the officeEquipment providedFree Language ClassesCareer development and leadership programs opportunitiesYour Future Company:As certified Top Employer of 2022, globally acknowledged and trusted independent technology partner for many sector-leading companies, this IT consultancy provider company helps their clients with high-standard digital transformation and management services. They operate Infrastructure Operations Centers and Group Service Desks across the world to offer user support in more than 30 languages. For their office in the centre of Barcelona, they are looking for new members to reinforce their IT Helpdesk Team working on an interesting project for a major aviation company.What should you expect from living in Barcelona?The unique experience of an international and diverse cultureA beautiful beach city surrounded by both coastal towns and mountainsDelightful gastronomic experiences of Spanish, Catalan and World cuisinesQuite a dynamic and active urban life where it is difficult to get boredSunny days, Mediterranean weather and a relaxed lifestyleAn attractive startup and innovation hub with exciting opportunities
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