Customer Support Expert In Manufacturing Sector (German Speaker)

Are you already experienced in interacting with Customers?
Do you like to help a variety of people while contributing to a project in industrial technology in an international company?
Are you interested in living in a vibrant city with different cultures, excellent food, and beautiful beaches?
Then don't hesitate to check out our client's new job opportunity.Your responsibilities and impact working as a Customer Service Expert will be:Support of new/existing customersClose cooperation with the sales, application engineers as well as the engineering departmentQuotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaborationOrder processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open ordersComplaint management CRMSupport of sales promotion activities (promotion, campaign, end of quarter)Digital document management and filing according to standardized, predefined criteriaResponsibility for customer satisfaction in general (SLI)Skills, qualifications and interests you need to succeed in this role:Very good ability to express yourself in GermanAt least 3 years of professional experience in customer serviceCompleted commercial or technical educationEnjoy dealing with people and have a feeling for their needsStructured work style as well as ambition and optimismStrong cooperation and communication skills, negotiation skillsHigh degree of resilience and sense of responsibilityEnjoy continuous training (SAP, IT, product knowledge)Good MS Office skills and ideally experience with CRM systemsKnowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantageWhat's in it for you?Lunch Ticket COBEE26K to 31K yearly gross base salaryADESLAS – Additional health insuranceOffice located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)Hybrid work model #J-18808-Ljbffr