As a Customer Support Engineer you will be responsible for triaging functionaland infrastructure-based incidents reported by Software Professional Service clients, ensuring that outcomes fully satisfy existing Support Agreements and Service Level Agreements.
You will be a part of a Support Team and will interact, on a daily basis, with clients and engineering colleagues distributed geographically.
The Engineer will monitorthe health of the infrastructure in which our Managed Services clients application live (cloud-based, AWS) and the application itself, and will respond to production (and pre-production) incidents/alerts by identifying a root cause and providing a path to a resolution or escalating to other teams or third parties.What you will be doing:?Triage of incidents, functional or infrastructure-based Monitor the Cloud Infrastructure and the Applications Reactively act on Alerts - Infrastructure and App related Perform Production Code Releases Escalation of issues to Third Party / Other teams Keep up to date the Support Knowledge Base and transition to Support new projects Maybe accountable for other results and activities as assigned Requirements :Bachelor's degree - Software Engineering or Advanced Vocational Education – Systems Administration or similar.
Direct Experience: 1+ year Linux operation and administration Java Application Servers (Tomcat).
JVM configuration.
JMX.
Experienced with BASH Scripting and containerization (Docker, ECS, Fargate) Jenkins / GitHub / CI-CD Knowledge of API REST (Postman/Insomnia/Curl) ,Relational Database Operation, LDAP / AD and SSO / SAML Background in Centralized logging (Graylog), monitoring & Alerts (Datadog) and JSON/XML manipulation (jq, XSLT) A pioneer in voluntary?, CCC is a leading information solutions provider to organizations around the world.
CCC works to advance copyright, accelerate knowledge, and power innovation.
CCC helps organizations harness the power of to drive strategic decision-making, grow their businesses, and gain competitive advantage.
CCC is more than a company, it's a community.
Our smart, talented, and compassionate team members make CCC a special place to work.
We invest significantly in their development and well-being to give them the resources they need to grow.
CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.