.Apr 23, 2024 - qatium is hiring a remote Customer Support Engineer. Salary: 35k - 45k eur. Location: Spain.Salary: 35K - 45K EURRemote 100%30H / WeekWhat is Qatium?Qatium is an easy-to-use water management platform for utilities of all sizes. We have roots in Valencia and a presence around the world.Our SaaS solution gives operations & planning teams full visibility to run their water networks effortlessly in an open, digital environment. The objective: make the best use of a scarce and vital resource, water.Our product is a SaaS solution created to analyze water distribution networks and help operators optimize their network performance. The objective: make the best use of a scarce and vital resource, water.Up to 50% of clean water may get lost before it reaches the tap. Qatium's mission is to create tools that can help in making the management of water infrastructure more efficient.We are 100% remote and work 30h per week. Sounds good? Keep readingWhat about Qatium's challenges?We have no choice but to innovateQatium is competing face to face against heavy desktop applications, but as a web application.In order to succeed, we have to use the resources provided by the browser to their full potential. Also, most of the app's logic runs in the browser: there is no backend.We're building a completely new product, building the tools and frameworks that make Qatium possible.We apply high quality engineeringQatium is not a simple CRUD. You will face complex problems related to hydraulic simulation, handling GIS data and real-time graphical representation among others. Qatium is able to ingest and transform data from hundreds of sensors in real time.Qatium needs to convey a lot of information simultaneouslyWe are building a single software package for users with different expertise levels inside the water industry. All of this, built over an interactive map. We learn from our users to provide them with the information they find more useful at every moment in time.We are continuously discovering our pathBeing a new product, our future is yet to be built. We have the responsibility of transforming our product vision into software that is useful for our users, relying on their feedback.We participate in the whole product cycleWe are organized as a single autonomous product team, including people with different backgrounds and expertise levels.How will your onboarding be?First MonthYou will meet and work with all your teammates. You will be assigned a buddy who will help you in your onboarding, finding answers to all these questions: What does each colleague do? Where can I find useful documentation? What is the support process like?...Third MonthYou will be fully familiar with the work methodology and culture! Also, you will have a comprehensive understanding of the organization's objectives and the strategies to be followed to achieve them
