Customer Support Engineer (Brazil Customers) Country: Spain
Lynx Financial Crime Tech is looking for a Customer Support Engineer based in Spain.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY Lynx Financial Crime Tech S.A. is an AI-driven software company specializing in detecting and predicting behavioral patterns.
Led by industry experts and academics, we develop and implement cutting-edge, self-learning AI technologies.
Our platform excels in low latency transaction processing technologies and is available both on-premise and on the cloud.
We prioritize VISION, AGILITY, and SPEED to provide outstanding customer experiences and have built long-lasting, trustworthy relationships with some of the top financial institutions, fintechs, and commercial enterprises worldwide.
We embrace a strong risk culture, and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Our mission is to contribute to help more people and businesses prosper.
Lynx is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion, or sexual orientation.
WHAT YOU WILL BE DOING As a Customer Support Engineer (Brazil Customer), you will provide post-sales support to Lynx customers via phone, email, and web, with a special focus on customers based in Brazil and working during Brazil working hours, while also dealing with customers from other regions.
Your responsibilities will include:
Providing 24x7 (on call) Technical support to customers and partners for critical incidents. Providing configurations, troubleshooting, and best practices to customers. Managing support cases ensuring issues are recorded, tracked, resolved, and follow-ups are done in a timely manner. Working with engineering if needed to provide fixes and other remediation to issues. Providing fault isolation and root cause analysis for technical issues. Publishing technical solutions in the knowledge base. Reviewing technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Identifying trends and maintaining a proactive mindset to avoid issues.
#J-18808-Ljbffr