Customer Support

Smartick is a rapidly-growing EdTech company. Smartick's platform uses Artificial Intelligence to improve its students' math skills while building confidence and creating positive study habits. This innovative method consists of 15-minute daily sessions where students are presented with a personalized study plan that adapts in real-time. Our team consists of more than 100 professionals that are passionate about education, mathematics, programming, and providing exceptional service. Job Description: Provide quality service to English-speaking clients while resolving educational and commercial concerns. Develop and maintain relationships with clientele through emails and phone calls. Handle emails and calls in a timely manner. Main Tasks: Emails: Proactively respond to client inquiries with personalized, detailed feedback. Phone calls: Welcome families to Smartick and retain them. Troubleshoot operational challenges (back office, payments, curriculum). Provide detailed pedagogical assessments about students' evolution within Smartick. Obtain and maintain a working knowledge of the Smartick curriculum, which is continuously changing and improving. Collaborate with the team to translate materials and improve the product's language. Qualifications: Native English and/or Spanish speaker. Excellent written and verbal communication skills. Tech-savvy. Studies in education or a language-related field. Ability to handle many tasks and a high-stress environment. Desired Skills: Experience in customer service or the service industry. Detail-oriented, organized, and proactive. Works well with a team. Experience in Education. Monday through Friday: 2pm to 10pm