We're expanding our Customer Relations team!Invofox is the document AI for software companies. We're the leading technology for these processes in Europe and we're currently expanding worldwide .As a US-based company located in San Francisco (US) and Madrid (Spain), we are actively seeking to grow our team by hiring a Customer Support Specialist. We are specifically looking for someone who is for our office at San Francisco (US) .This individual will have a critical role in driving the growth and customer retention of our clients, ensuring that each one not only utilizes our technology but also optimizes its benefits.Responsibilities:Responding to customer queries, complaints, and requests via phone or email.Assisting customers with product setup and resolving any technical issues they might experience.Following up with customers to ensure that reported technical difficulties have been resolved.Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.Analyzing customer feedback and advising management on areas of improvement.Maintaining client accounts and updating billing information as needed.Requirements:A minimum of three years' experience working as a client support specialist, or in a similar role.Excellent knowledge of customer relationship management best practices.Exceptional written and verbal communication skills.Solid analytical and problem-solving skills.Strong multitasking and organizational skills.Nice to have:Knowledge of remote service tools (Teams, Slack) and CRM or help desk software (Zendesk, Hubspot or GainSight).What we offer:Competitive salary and performance-based bonus.????Development of a career in a rapidly growing company.401k Pension Plan: up to 5% total (dollar for dollar) match, immediate eligibility, immediate vesting. .We are looking for enthusiasm and a willingness to learn in a changing and continuously growing environment. You will receive specific training for the position before starting work.Are you ready to take on a new challenge? We're waiting for you.#J-18808-Ljbffr