Customer Support - Dutch Speaker With English - New Balance - Temporary (Zx830)

Our Client New Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We're Curious: Proactive approach to problem-solving and a 'can do' attitude.We Achieve Together: Strong teamwork ethic.What will you be doing?Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.You can put yourself in our customers' shoes, analyze their problems, and offer them individual solutions.Offering an omnichannel service to our consumers via telephone, email, chat, and social media.Developing a sound understanding of the products and services offered by our client.Becoming an expert on all things New Balance.Embrace our company values and act as a brand ambassador.RequirementsA fluent level of Dutch with exceptional grammar and spelling skills.High level of English (Both written and spoken).A genuine passion for delivering outstanding customer service.Ability to deal with sensitive calls with empathy.Strong administrative skills with a keen eye for detail.A professional outlook and proactive approach to problem-solving.BenefitsStart date: 10th of July.Contract: Temporary (3-month contract with 1-month probation period).Full-time: 39 hours/week.Working days/Hours: Monday to Friday, from 11 AM to 8 PM.Salary: €19,400.00 gross per year.Incentives: Top performance incentives.Holidays: 24 calendar days per year, Paid bank holidays + 1 extra day in lieu.Hybrid: 3 days per month at the office.Training: 8 Days of Full-Time Training from Monday to Friday at the office.Office location: Barcelona (La Sagrera).Other Benefits: Best-in-class people engagement activities and programs, Ongoing training and development, and an opportunity for you to cultivate a new and exciting career in a high-growth environment, Employee Assistance Program - Free, confidential, and impartial guidance and support, Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization, New Balance online discounts 30% off, Option to sign-up for Discounted Private Health Insurance, Referral Program - Bring a friend and get a referral bonus, Access to LinkedIn specialized training courses.Who we areCPM International has a global presence in over 30 countries. #J-18808-Ljbffr