.Company DescriptionWork smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on EcoVadis careers page.Job Description : This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.Core Responsibilities Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries.Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success.Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.Additional responsibilities related to the function may be required.Qualifications Bachelor or Diploma in Communication, International Business Management or any related field - opened to junior profiles with an internship experience.Fluent in English and German. Full proficiency in Spanish or Italian will be a real plus.International exposure in a support role (even if only dealing with international clients over the phone).Good oral and written communication skills.Required Skills Excellent customer service skills and quality-oriented attitude.Knowledge of Zendesk and/or Salesforce software would be an advantage.Ability to work in an international team and be a team player.Excellent interpersonal, persuasive communication and sales skills.Additional Information Life at the Barcelona OfficeOur growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one. This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones! We also provide our team with the benefits of flexible working