Company Description
Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on EcoVadis careers page.
Job Description: This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.
Core ResponsibilitiesTake appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries.Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success.Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.Additional responsibilities related to the function may be required.QualificationsBachelor or Diploma in Communication, International Business Management or any related field - opened to junior profiles with an internship experience.Fluent in English and German. Full proficiency in Spanish or Italian will be a real plus.International exposure in a support role (even if only dealing with international clients over the phone).Good oral and written communication skills.Required SkillsExcellent customer service skills and quality-oriented attitude.Knowledge of Zendesk and/or Salesforce software would be an advantage.Ability to work in an international team and be a team player.Excellent interpersonal, persuasive communication and sales skills.Additional InformationLife at the Barcelona Office
Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one. This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones! We also provide our team with the benefits of flexible working. Some of us work from home and some prefer to work from our easily accessible (metro, tram, bus, bike, suburban train) office hub in Barcelona, located in the dynamic area of Glories! If you come to the office, you can work in the open space or public areas while enjoying the panorama of Barcelona, and also take breaks on our lovely terrace. At EcoVadis we embrace team spirit. We organize regular onsite and online team breakfasts, and our CSR team coordinates events where we can give back to local communities and ecosystems! For that, everyone at EcoVadis can use a community service day.
Benefits
Last but not least, EcoVadis will support you with all the necessary office equipment, holidays in line with Spanish labor law, optional (fully covered or co-financed) health care and life insurance. You will also be entitled to a 150 euros monthly allowance for transportation, meals and nursery with the Cobee card. We also participate up to half of the private health insurance contract and provide you with a special envelope for office and IT equipment (as per the flexibility policy). Last, you will also be entitled to a Wellness Allowance that will support you in sport, artistic and wellness activities! A new job with purpose awaits you!
Ecovadis Careers
We're interested in hiring capable people, regardless of professional and educational background. Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. Our team's strength comes from everyone's uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
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