Customer Support Associate (Italian Market)About us
At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfil the promises they make to consumers. Auctane's mission is to fuel commerce through exceptional delivery. We enable hundreds of thousands of merchants to deliver billions of products to customers around the globe.
About the role
This team is making it possible for Packlink to lead shipping services in Europe, working in 10 different countries. The team's mission is to delight our customers by providing a simple and resolute customer service experience. We are growing fast, meaning that our customer service department will face strong new challenges to support business growth and will need to integrate new talents into the team!
What will you be doing?
Attend live chats and reach customers on the phone when necessary.Support the sales team for queries related to customer service.Be the first point of contact to handle and resolve customer complaints.Provide friendly and efficient service, manage complaints and resolve situations between customers and providers.Respond professionally to inbound phone calls, chats and emails - Identify and escalate issues when necessary.Compose thoughtful and accurate message responses.Proactively and independently work to meet customer service KPIs.What are we looking for?
You must be a native or proficient Italian speaker (C2 level).Have a minimum of 2 years working in customer service, ideally within the logistics sector.Familiarity with online customer service platforms, including online chat and ticketing systems.Strong communication and interpersonal skills.Team-oriented, enthusiastic, self-motivated, and a quick learner.Ability to work well under pressure and manage challenges.What will make you stand out?
Experience in a SaaS company.Proficiency in English and Spanish is a plus.What do we offer?
Clear and transparent compensation plan: Salary range of 18,000 - 19,000 depending on experience.99% discount on personal shipment orders via Packlink.proUp to 150 USD/year to match your NGO donations.Volunteer day: 1 day off per year for volunteering activities.Referral Fee: Bonus of 1k-3K for referring top-class talent.Great work-life balance: Flexible work schedule.An inclusive and upbeat work environment: A culture promoting diversity and inclusion.A cross-cultural atmosphere: A truly international team.Company events: Regular team-building events.Internal and external training: Free access to online training platforms.Remote-first company: Covering expenses for working from home.25 days of holidays per year: Including your birthday off.Personal Training Budget: Up to 800€/year for professional development.Health and Wellness: Up to 42€ for gym memberships or exercise classes.Private health insurance: Offered through our partner.Apply for this jobFirst Name *
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This position requires you to be based in Spain. Do you live in Spain and have a legal work permit? *
Italian is a must for this position. Are you an Italian native/bilingual speaker? *
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