.Customer Support Associate (Italian Market) Barcelona, ESAbout usAt Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. Auctane's mission is to fuel commerce through exceptional delivery, enabling hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.About the roleThis team is making it possible for Packlink to lead shipping services in Europe, working in 10 different countries. The team's mission is to delight our customers by providing simple and resolute customer service experiences. We are growing fast, which means our customer service department will face new challenges to support business growth and will need to integrate new talents into the team!What will you be doing?Attend live chats and reach customers on the phone when necessary.Support the sales team for queries related to customer service.Be the first point of contact to handle and resolve customer complaints.Provide friendly and efficient service, manage complaints and resolve situations between customers and providers.Respond professionally to inbound phone calls, chats, and emails - identify and escalate issues when necessary.Compose thoughtful and accurate message responses.Proactively and independently work to meet customer service KPIs.What are we looking for?You must be a native or proficient Italian speaker (C2 level).Minimum of 2 years working in customer service, ideally within the logistics sector.Familiarity with online customer service platforms, including online chat and ticketing systems.Strong communication and interpersonal skills.A people person who is communicative, calm, and persuasive.Team-oriented, enthusiastic, self-motivated, and a quick learner.Flexible in organizing workload and varying shifts with your team.What will make you stand out?Experience in a SaaS company.Knowledge of English and Spanish is a plus.What do we offer?Clear and transparent compensation plan: Salary range is 18,000 - 19,000 depending on experience.99% discount on personal shipment orders via Packlink.Pro.Up to 150 USD/year to match NGO donations.Volunteer day: 1 day off per year for volunteering activities.Referral Fee: Referral bonus of 1k-3K depending on role complexity.Great work-life balance: Flexible work schedule.An inclusive and upbeat work environment: Company culture promotes diversity and inclusion.A cross-cultural atmosphere: International team of 20 nationalities speaking 10 languages.Company events: Regular team-building events.Internal and external training: Free access to online training platforms.Remote-first company: Covering work-from-home expenses.25 days of holidays per year: Including your birthday off.Personal Training Budget: Up to 800€/year for professional development.Health and Wellness: Up to 42€ for gym membership or exercise classes