Job Requisition ID: 22WD57658
About Autodesk Construction Solutions Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future.
The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so customers can move seamlessly through each phase of a building's lifecycle — from design and preconstruction to construction, turnover, and operations — with best-in-class solutions that include Assemble Systems, BIM 360, BuildingConnected, and PlanGrid.
General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.
Position Overview We are looking for a passionate and dedicated individual to join our 4-time Stevie award-winning Customer Support Team in our Barcelona office!
We are a team of amazing support specialists who not only provide front-line service to our users but also work across multiple internal organizations to better provide for the entire customer experience.
As a Customer Support Associate, you will support our users throughout their day-to-day operations with agility and zen-like calm.
This is an incredibly exciting time at Autodesk, and this role will give you the opportunity to be at the front line - you'll be making a direct impact on our users' experience every day.
Responsibilities Perform extensive front-line investigations into technical issues and log cases with accurate information to provide a full record of each issue and resolution.
Ensure every interaction is of the highest quality.Manage requests and act as a liaison with internal stakeholders (Sales, Customer Success, Engineering, Operations, Marketing, Finance).Communicate daily with the Tier 2 Support team and leadership to report support issues, bugs, and important user concerns.Take part in interesting and challenging support-related projects that will allow you to utilize your unique skill set and make an impact on our team.Minimum Qualifications English Speaker at a business level.German Speaker at a business level.Have a passion for incredible customer service, exceptional communication (verbal and written) including top-notch grammar and spelling, and excellent people skills.Are a master at breaking down complex concepts into day-to-day terminology to help customers of all technical proficiencies.Available to work on flexible shifts based on business needs.Have attention to detail with an analytic and technical mindset that helps you meticulously troubleshoot and evaluate issues quickly, efficiently, and accurately.Are resourceful and not afraid to tackle difficult cases on your own; driven to work hard with minimum supervision.Are a ninja with your keyboard with fast and accurate typing and have unparalleled phone skills.Are empathic and composed.
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