Overview To provide a professional, friendly and efficient service to our Customers, Sales Teams and Distribution Partners throughout the world covering all aspects of support including Customer Service, Tender Coordination and Finance Administration as required, ensuring that an excellent standard of service and high level of customer satisfaction is maintained.Reporting to: Team Lead 1, Customer Support Responsibilities Process all transactions accurately through relevant company systems within department guidelines and Quality requirementsProcess all queries within department guidelines through relevant company systemsEnsure a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possibleLiaise with relevant couriers and / or Distribution Support team to ensure prompt delivery service, with correct shipping paperwork and any special requirements as requested by customer / DPs.Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc.as requiredMaintain and update customer data as requiredProcess customer feedback and product complaints through relevant company systems and within the required timelinesWork with Cook Medical Sales Teams, Field Based Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route.Liaise with Regulatory Affairs departments in CIRL and WCE plants in relation to registration documents, etc.as per each market's requirements.Liaise with Regional Managers worldwide in relation to special prices, special requests, etc.Where applicable, search for potential Tenders relevant to Cook's business and work with sales teams and other functions to ensure Tenders are processed within set deadlines and standards.Provide information and support to Distribution partners in relation tendering process.Manage the debt collection activities; collection calls, monthly statements and reminder letters and reporting where necessary.Log and close out on invoice queries and prepare debit/credit requests for customers and vendors.Assist with payment processing and bank reconciliations as required.Process Vendor invoices and credit notes ensuring sufficient information and approvals have been received.Take on additional tasks and involvement in the execution of new departmental projects / initiatives as requiredManage key business processes as required, including highlighting required changes, documenting updates and providing associated trainingGenerate reports as necessary / requested.Qualifications Previous experience working within a similar role / environment advantageousRelevant third level qualification advantageousExcellent telephone manner and interpersonal skills.Excellent data entry skills with good attention to detail and accuracy.Proven working knowledge of Microsoft Office.Fluency in Hungarian and English.Good written and spoken English language skillsPositive attitude and proven problem-solving skills.About Cook Limerick Cook Medical has been in Limerick since 1996, starting out with labeling and distribution and steadily growing and evolving to include manufacturing, centralised customer support and on to collaborative product development in the Innovation Centre.The Ireland location is our European headquarters and houses our EMEA Support Centre.This location currently employs more than 1000 people and manufactures 10% of Cook's products for global markets.Our employee benefits include: Hybrid Work Model Company sponsored Defined Contribution pension schemeMedical Health Insurance cover for you and your immediate family Life Assurance and Income Protection cover Educational Assistance Performance related Bonus Extensive health & wellness program including Indian head massages, healthy lifestyle seminars, mindfulness courses, physio sessions, flu vaccinations, nutrition talksFully equipped gym on site 39-hour week with flexible start & finish times Paid time off to participate in volunteer activitiesFree parking Subsidised restaurant Sports & Social club#LI-Hybrid
