Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work.Join us & contribute to a vibrant & innovative culture!Our ClientWe are recruiting exceptional customer service professionals to form part of a Multilingual Consumer affairs department to immerse themselves in the brand and deliver a first-class service to customers and consumers.The role will require you to develop a sound understanding of the product and services and to embrace brand values.What will you be doing?Providing an outstanding customer experience through every customer interactionHandling telephone, email, and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional mannerDealing with queries regarding multiple brands and products (across several industries)Constantly improving brand and product knowledge to deliver the highest quality of information to our customersEmbracing our company values and acting as a brand ambassadorRequirementsA fluent level of Spanish with exceptional grammar and spelling skillsA high level of English (Both written and spoken)Dutch is a plusA genuine passion for delivering outstanding customer servicePrevious experience in a customer-facing role or a call centre environment would be a plusFlexibility, adaptability, and ability to multi-taskConfidence and an enthusiastic telephone mannerAbility to deal with sensitive calls with empathyStrong administrative skills with a keen eye for detailA professional outlook and proactive approach to problem-solvingStrong team spirit and a "can do" attitudeBenefitsStart date : July 22ndContract : Temporary 3 months (1-month probation period)Full time : (39 hours / week)Working days / Hours : Monday to Friday from 9am to 6pmSalary : €18,000.00 per yearHolidays :24 calendar days per yearPaid bank holidays + 1 extra day in lieuHybrid work model : 3 days per month from the office / training / rest from homeTraining : 4 daysOffice location : Barcelona (La Sagrera)Other BenefitsBest-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisationOption to sign-up for Discounted Private Health InsuranceReferral Program Bring a friend and get a referral bonusAccess to LinkedIn specialised training & coursesReady to Make a Difference?Showcase your talent :Share your CV highlighting achievements and responsibilities.Be you : No need for photos, age, marital status, or gender.Our process : Submit CV, then email, phone screening, and video interview.We're excited to meet you!wecare#wearecurious#weachievetogether
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