.Who we are: CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our Client: Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. They are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world.Role Overview: As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.What you will be doing:Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.Putting yourself in our customers' shoes, analysing their problems, and offering them individual solutions.Offering an omnichannel service to our consumers via telephone, email, chat, and social media.Developing a sound understanding of the products and services offered by our client.Embracing our company values and acting as a brand ambassador.Requirements:Fluent level of German with exceptional grammar and spelling skills.High level of English (both written and spoken).A genuine passion for delivering outstanding customer service.Ability to deal with sensitive calls with empathy.Strong administrative skills with a keen eye for detail.A professional outlook and proactive approach to problem solving.Benefits:Start date: 23rd of September.Contract: Temporary, 9 months contract (1-month probation period).Full time: 39 hours/week.Working days/Hours: Monday to Thursday from 7:00 am to 4:00 pm and Friday from 7:00 am to 3:00 pm.Salary: €.Incentives: Top performance incentives.Bonus: €600 after 3 months + €400 after 9 months.Holidays: 2 accrued days per month / 24 calendar holidays per year.Paid bank holidays + 1 extra day in lieu.Hybrid model: 3 days per month at the office, the rest working from home.Training: 2 weeks of full-time training based in the office.Office location: Barcelona (La Sagrera).Other Benefits: Best-in-class people engagement activities and programs.Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.Employee Assistance Program - Free, confidential, and impartial guidance and support.Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.Option to sign-up for Discounted Private Health Insurance.Referral Program - Bring a friend and get a referral bonus
