Customer Support Agent With English (French And German Markets)

Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!TasksWhat will you be doing?Providing an outstanding customer experience through every customer interactionHandling telephone, email, and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional mannerDealing with queries regarding multiple brands and products (across several industries)Constantly improving brand and product knowledge to deliver the highest quality of information to our customersEmbracing our company values and acting as a brand ambassadorRequirementsWhat skills & experience you'll bring to us?A fluent level of French/German with exceptional grammar and spelling skillsA high level of English (Both written and spoken)A genuine passion for delivering outstanding customer servicePrevious experience in a customer-facing role or a call centre environment would be a plusFlexibility, adaptability, and ability to multi-taskConfidence and an enthusiastic telephone mannerAbility to deal with sensitive calls with empathyStrong administrative skills with a keen eye for detailA professional outlook and proactive approach to problem-solvingStrong team spirit and a "can do" attitudeBenefitsWhat do we offer?Start date: different start datesContract: Temporary (1-month probation period)Full or Part time (39 or 20 hours/week)Salary: competitivePaid bank holidays + 1 extra day in lieuHybrid Office work modelTraining: Fully paidOffice location: Barcelona (La Sagrera)Other Benefits:Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisationOption to sign-up for Discounted Private Health InsuranceReferral Program – Bring a friend and get a referral bonusAccess to LinkedIn specialised training & coursesReady to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.We're excited to meet you!#wecare#wearecurious#weachievetogether#J-18808-Ljbffr