Customer Support Agent With English (French And German Markets)

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Tasks What will you be doing?

Providing an outstanding customer experience through every customer interaction Handling telephone, email, and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner Dealing with queries regarding multiple brands and products (across several industries) Constantly improving brand and product knowledge to deliver the highest quality of information to our customers Embracing our company values and acting as a brand ambassador Requirements What skills & experience you'll bring to us?

A fluent level of French/German with exceptional grammar and spelling skills A high level of English (Both written and spoken) A genuine passion for delivering outstanding customer service Previous experience in a customer-facing role or a call centre environment would be a plus Flexibility, adaptability, and ability to multi-task Confidence and an enthusiastic telephone manner Ability to deal with sensitive calls with empathy Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem-solving Strong team spirit and a "can do" attitude Benefits What do we offer?

Start date: different start dates Contract: Temporary (1-month probation period) Full or Part time (39 or 20 hours/week) Salary: competitive Paid bank holidays + 1 extra day in lieu Hybrid Office work model Training: Fully paid Office location: Barcelona (La Sagrera) Other Benefits:

Best-in-class people engagement activities and programs Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment Employee Assistance Program - Free, confidential, and impartial guidance and support Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation Option to sign-up for Discounted Private Health Insurance Referral Program – Bring a friend and get a referral bonus Access to LinkedIn specialised training & courses Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you!

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