The Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Position:Customer Support Agent
Location:Lisbon (Santos), Portugal
Employment type:Full-time
DUTIES AND RESPONSIBILITIES:Communicate with customers using various channels (telephone, email and chat)Ensure customer satisfaction and provide professional customer supportHandle customer complaints, provide appropriate solutions and alternatives within the time limitsIdentify the issue the client is facing, troubleshoot and provide the solutionIdentify when the issue should be re-assigned to another department or more senior representativeCollaborate with other specialists to solve or properly close help ticketsDocument each action taken and categorize cases and possible bugs, so that our engineering team can address themMaintain and update all job-related administrative formsREQUIREMENTS:Native/fluent in Dutch, both oral and written.Fluent in English (at least B2 level)Possess excellent writing and verbal communication skills to simplify technical language for non-technical usersResourceful and stress-resilient personality that can adapt and remain calm in all situationsAbility to meet tight deadlines with minimum supervision and in a timely mannerAbility to work independently, while being a team player at the same timeOFFER:Excellent remuneration package based on experience, skills and performanceBe part of a dynamic and creative team with a positive and friendly atmosphereGuidance and tools to reach your full
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