Customer Support Agent W/ Native Level Of Italian + [Ih145]

Are you passionate about helping other people? Do you speak Italian and another language such as Dutch, German, or French on a native level? Do you have an eye for detail and want to work in an international environment? If so, we'd like to talk to you!
Our client is the European service leader in the payments industry, and we are looking for enthusiasts who want to become part of the customer support team in their office in the beautiful city of Barcelona!
As a Customer Support Agent, it is your job to take ownership and responsibility for every customer, providing them with the right resolutions for card-related queries. This means accuracy is a must. You would be a good fit if you have great communication skills, are responsible, and if you are a team player.
TasksAnswering customer queries of credit card holders.Providing information on account balances, transaction details, and other issues related to credit card usage.Executing identity checks.Explaining possible action plans to customers.RequirementsYou are a dynamic, proactive, and hands-on person.Great communication skills with a passion for excellent customer service.Previous experience in customer service is a plus.Problem solver and team player attitude.High level of accuracy and responsibility.Ability to work under pressure.BenefitsFixed salary plus monthly bonus.A pleasant and friendly international work environment.After training, possibility to work on a hybrid model.A centrally-located office (El Poblenou) with views of the Mediterranean sea.Benefits package for the gym, childcare, transport, gourmet card, and health insurance.Free Spanish language classes.
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