.Via is on a mission to revolutionize global transportation.
By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint.
With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide.
Are you passionate about helping others and providing outstanding service?
VIA has the perfect opportunity for you!
We are seeking enthusiastic Customer Support Agent (TaaS) fluent in German to join our dynamic Via TaaS team.
In this role, you will experience the dynamics of the mobility industry first-hand.
You will learn the operations, technology management, and on-demand mobility processes of our Client, enabling you to provide on-demand support to customers and contribute to Client and team's goals.
TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs from multiple small services across Germany.
What you'll be doing?
Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
Aim for 'first contact resolution' to handle customer queries quickly and effectively.
If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
Foster positive interactions in all communications, making sure customers feel understood and supported.
Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
Follow all applicable policies and regulations , including client policies, EU legal frameworks, and local government regulations.
Requirements What skills & experience you'll bring to us?
German Skills : You're fluent communicating German, both written and spoken.
English Communication : You'll be working with an international team, so you need to be comfortable in English too!
Customer-First Mindset : You love helping people and solving problems, whether it's over the phone or by email.
Tech-Savvy : You're comfortable with MS Office and can pick up new tools quickly.
Organised & Motivated : Even when things get busy, you stay organised and keep delivering quality service.
Eligibility : Be eligible to work in Slovakia.
Benefits What do we offer?
Start date: January 2025.
Contract: Fixed-term (5 months).
Student agreement can be considered.
Part-time: 16, 18 or 20 hours/week