Customer Support Agent - Hybrid - Barcelona Telematel is looking to hire a Customer Support Agent to join our team!
You will answer questions from customers who are users of the Telematel Software products and solutions and collaborate in the documentation, manuals, and training contents of Telematel solutions.
About our company: Telematel was acquired by Valsoft and now operates within the Aspire Software portfolio, the operational arm of Valsoft, managing Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals.
By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
About you: You will have completed at least a bachelor's degree in Accounting, Finance, Economics, Business, or similar.Prior experience in a Customer Support, Customer Success, or a similar environment is desirable.Experience with customer service is essential.You love people and truly care about their success.Self-starter mentality, extremely organized, detail-oriented, and understanding of deadlines.You don't let little things slip through the cracks.Fluent in Spanish and having a professional level of English, both written and verbal, are essential.Spanish and English grammar and writing skills are top-notch.A highly effective and engaging communication skillset.Ability to multitask and work on multiple projects and responsibilities at the same time.Must be legally authorized to work in Spain.What we offer: Being part of a committed, dedicated, and diverse team in a local and international environment where we support each other.Flexible hours and the possibility of teleworking.23 days of vacation (including your birthday so you can spend it however you want).Flexible compensation plan so you can customize your benefits (daycare ticket, restaurant ticket, and transportation).Corporate events and a variety of activities that will help you in your professional and personal development.Smartpoint so you can receive your orders/purchases at the office.Paddle tennis court on the premises.Flexible schedule.There is room for career growth, and we want you to feel like part of the team!
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