Our client Withing's is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers. Combining the latest technology with health matters, Withing designs, manufactures, and distributes a range of products that empower people to make the right decisions for their health.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious:
Proactive approach to problem-solving and a 'can do' attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
TasksWhat you'll be doing? Diagnostics: Solve complex technical enquiries for all products within Withing's range.Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.Process: Process all client requests in accordance with company processes and guidelines across all product ranges.Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws.Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight solutions.RequirementsWhat skills & experience you'll bring to us? Experience in the customer service industry and ideally a contact centre environment.A fluent level of German (spoken and written) plus an advanced level of English.Well organized and able to prioritize your workload.A natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.Passionate about giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.BenefitsWhat do we offer? Contract: Temporary contract (3-month with 1-month probation period)Full-time: (39 hours/week)Working days/Hours: Monday to Friday between 9:00 am – 18:30 pm (one short day)Salary: 23,000€ per yearHolidays: 24 days per calendar yearHybrid: Working 3 days a week from the office/2 days working from homeEmployee Assistance Program - Free, confidential and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisationTraining: 2 weeksStart date: ASAPWho we are... CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
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