Customer Support Agent (German)

We are working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Support Agent for their Barcelona office.Location: Remote in Spain (mainland)Employment type: Full-timeRemuneration: Base salary + bonuses.Duties And ResponsibilitiesTake incoming user requests B2C (via telephone/email)Log call details onto case management systems and provide response and resolution to the customerSolve requests/incidents that require a higher level of technical knowledgeSolve requests/incidents related to more specific products/apps related to audio equipmentMaintain knowledge and expertise associated with applications specific to usersProgress / close service requests to a satisfactory conclusion on call management system.Proactively update customers with status and resolution progressMonitor / progress all open queries in queueEscalate potential service issues to appropriate level.RequirementsNative / fluent in German both verbal and written.
Proficiency in English (minimum B2 level)1 year in a customer service environment, preferably technical supportExcellent customer care skillsAdvanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products.Windows and Mac environment literateExcellent customer care knowledge and awarenessAbility to implement and manage changes in processes.BenefitsExcellent remuneration package based on experience, skills and performanceWork remotely from anywhere in mainland SpainWorking schedule: Monday to Friday, 09:00 AM - 06 PM (39 working hours a week, 2 days off per week)Be part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialAnd many others!
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