Customer Support Agent For The Italian Market

Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment. As a Technical Support Agent, you will handle tech queries over email and chat and strive for first-contact resolution.

Tasks Understand and respond to client's requests (by email and chat) Analyse the client's situation to reply to them quickly and efficiently Identify technical incidents, apprehend them, and provide an appropriate solution Offer adequate solutions with a positive approach Organise product returns and follow up on exchanges and repairs Requirements A fluent level of Italian (spoken and written) A high level of English You are very well organised and have excellent interpersonal skills You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range You know how to work within a team, you are easy going You adjust quickly to new environments, and you can follow procedures and deal with deadlines Benefits Start date: End of August / Early September Contract: Temporary (9-month contract with 1-month probation period) Full Time: (39 hours/week) Working days/Hours: Monday to Friday, from 9:00am to 6:00pm Salary: €19,500.00 gross per year Bonus: Performance Related Bonus up to €150 gross per month Holidays: 24 calendar days Paid bank holidays + 1 extra day in lieu Hybrid: 3 to 4 days at the office Training: 4 weeks of full-time training based at the office Office location: Barcelona (La Sagrera) Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you! #wecare #wearecurious #weachievetogether

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