At Monese, we are breaking down boundaries every day to help you build a better future. As the digital alternative to banks, we are empowering people all over the world through our award-winning financial products – We have helped millions of customers revolutionise the way they live their lives in a global world. We are backed by the best of the best, with over $200m funding to date from market experts such as HSBC, Kinnevik, Investec and PayPal. We want people with passion and dedication to help us go the distance and support our ambition to change lives. About the role: We are looking for an experienced Customer Support agent to join our fast-growing Customer Support team. Customers mean everything to us Everyday you'll be representing Monese and communicating to many of our million customers via phone, email and in-app chat. Expect a constant flow of quick-fire interactions plus longer troubleshooting queries. This is a Customer Support team that is central to the Monese product. What you see and experience from our customers has an impact on how the Monese product changes over time - you and a customer you speak with could dramatically influence our entire product We have to balance a fine line between compliance and customer experience, putting the challenge back into customer support. What you'll be doing: Providing our customers a mind-blowing Monese customer experience. Providing top level customer support with our own Monese style through phone, email and in-app chat. Be the voice of our customers: raise their concerns and feedback to our product and engineering teams. What we are looking for : At least 1 year of experience in customer support/call centres (tech or financial/banking environment is a plus). Fluent English, both written and spoken, Excellent communication skills. Quick learner and independent problem-solver. Driven, self motivated and high flexible team player. Efficient, empathetic, patient and positive. What benefits we offer: Ample opportunity for personal growth at one of the leading tech startups in Europe A flat structure with open communication where everyone has a voice High degree of autonomy in a motivated and talented international team A stack of modern technologies Competitive salary Learning and development support scheme Working from home flexibility Working abroad Enhanced sick days, voluntary day, days off for a wedding and more Monese VIP account