Customer Support Agent (Automotive), Slovak / Slovenský

Job DescriptionMain ResponsibilitiesManage incoming contacts such as phone calls, emails, and letters from customersAssist customers by providing information about products, resolving client's queries, and explaining company policiesAssist customers through various digital channels, reaching out to them if necessaryCollaborate with different departments to find appropriate solutions for escalated casesManage interactions on social media platforms to ensure timely and helpful responses to inquiries or commentsBecome the best brand ambassador, and provide an outstanding service to clients.Our recruitment process?Step 1: Interview with Talent Partner to get to know you betterStep 2: Language Check Step 3: Interview with the Hiring ManagerQualificationsCore Skills/experiencePrevious customer service experience is desirable but not essentialStrong problem-solving skills and ability to handle customer queries with empathyPositive attitude and willingness to learnPeople Person – you enjoy working in a collaborative team environmentTech savvy and analytical Additional InformationWhat we offer:Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products.Furthermore, as part of our BOSCHContigoMas benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.Contract Stability: Get a permanent contract from day zero.Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year.Competitive Salary: During the recruitment process, we'll discuss compensation details.Total salary is € gross per year.