.The role: Live chat specialist – Spanish and English – Night Shift We are looking for a Live chat specialist – Spanish and English to join our busy customer support data-driven team based in Sofia, Bulgaria.It is a Night shift role (4 nights/11 hours, 4 days off). The team is involved in a variety of different tasks, ensuring the players' experience is a positive one.Are you our next star player? You'll be our Group ambassador, helping our customers with any questions they may have. We'll provide you with everything you need, starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials, and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience.This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.Why we need you We are expanding our Customer Support team and therefore we are looking for more people to join our team. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.Some of your responsibilities: You will be liaising directly with our players primarily via live chat and occasionally by email to answer their questions and resolve their queries; You will be ontop of your game when having to inform players of any upcoming promotions, regulation changes and requirements; Always providing fast, accurate, thorough and friendly responses; You will stay fully up-to-date with all of the PokerStars Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management; It is a busy team, so you'll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services; You will be willing to know the business in depth by being involved in projects and task groups; Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Sofia and become part of the team in a virtual capacity. Who we're looking for? Your experience: While previous experience in a customer-facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered an advantage