Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. Our vision is to be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services. Consumers love Booksy, with a 4.9+ app rating in the App Store & Google Play, and providers gain peace of mind when they use Booksy Biz to manage their small businesses.
As a Booksy employee, you'll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you'll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities. Our inclusive, remote-first team operates with a shared commitment to our values:
People first: We empower and elevate the service provider, the consumer, and their communities. Act like an owner: We take responsibility for our actions and their results. Work as a team: We collaborate and care about the success of our team and others. Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity. Ready to join us? Read on for more. We are looking for a Customer Support Specialist to join our team at Booksy. You will be key in ensuring our customers' wellbeing and optimizing their online booking experience. Your mission will be to assist them in a friendly, helpful manner to provide exceptional service!
Your role will be to resolve our B2B customers' issues with an empathetic and caring approach. You will be their guide in their daily use of our solution. Your goal will be to make them feel pampered!
Your responsibilities: Ensure the fulfillment of Booksy customers: Guarantee flawless customer satisfaction following each interaction with our clients. Be a problem solver and tailor your communication to your audience. Monitor your KPIs daily to deliver a high level of satisfaction. Provide a responsive, efficient, and seamless experience: Ensure a rapid response time to all our customers. Ensure that our customers are never left without an answer. Identify customers' issues and provide tailored and relevant solutions. Represent the voice of the customer: Seriously follow up on open conversations on our tracking tools. Report customers' issues (requests for improvements, complaints) to enhance our solution. Advocate for the customer's voice and promote our value proposition externally. Who you are: Successful experience in a similar role or within customer service. Strong communication and diplomatic skills, capable of tailoring your approach to different audiences, both in speaking and writing. The ability to work autonomously while effectively collaborating with your team. A passion for problem-solving and a commitment to improving the customer experience. What we offer: The opportunity to be part of something big - the world's fastest growing beauty marketplace. Flexible working hours and opportunity to work remotely within your country. Work in a welcoming team which is always ready to help. Opportunity to develop in an international environment - we have teams in 6 countries. Additional benefits that might differ depending on the location. Sounds interesting? Apply by completing the recruitment form :) We're waiting for you!
~ Booksy Team
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