We are a leading BPO/outsourcing company seeking to onboard a dedicated Customer Support Advisor with German language skills in Barcelona. You will join a team committed to improving the quality of life for our global community by developing trusted household and healthcare products.
Position: Customer Support Advisor with German
Location: Hybrid / anywhere from Catalonia, Spain
Employment Type: Permanent contract with a 1-month probation period
Duties and Responsibilities:
Ensure the smooth daily operation of our services by handling contacts via telephone and email
Care for customer satisfaction, going the extra mile with each contact
Support drivers and passengers with timely responses to their questions or concerns
Strive for first contact resolution to efficiently and satisfactorily resolve driver and passenger queries
Follow internal processes and systems to resolve customer issues, taking recommended next best actions
Demonstrate a full understanding of our client and brand values
Requirements:
fluent in German both verbal and written
Clear and effective communication skills in written and spoken English
Experience in the customer service industry, ideally in a contact center environment
Patience and empathy, especially when supporting a paratransit service
Autonomous and fast learner with a proactive, can-do attitude
Solution-oriented to provide the best outcomes for customers
Passionate about delivering a great customer experience, with the ability to connect with customers, build rapport, and show empathy
Well-organized and able to prioritize workload, work under pressure, and remain calm in stressful situations
Offer:
Full-time (39 hours per week) with a rotating schedule Monday - Sunday from 11 am to 8 pm, 5 days/week (two weekends off per month guaranteed)
Fully paid 4-week training program (office-based) to prepare you for the job
24 holiday days per year on a full-time basis
Best-in-class people engagement activities and programs
Ongoing training and development with opportunities to cultivate a new and exciting career in a high-growth environment
Employee Assistance Program offering free, confidential, and impartial guidance and support
Employee Benefits Club providing a wide range of exclusive perks and rewards
Option to sign up for discounted private health insurance
Referral Program: Refer a friend and earn a referral bonus
Access to specialized LinkedIn training courses
Location: Barcelona, Spain
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