In collaboration, we are working with a leading BPO/outsourcing company that is seeking to onboard a Customer Support Advisor - German in Barcelona. The employee would join a team that is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide.
Location: Barcelona, Spain
Employment type: permanent contract with 1-month probation period
DUTIES AND RESPONSIBILITIES: Ensure the smooth daily operation of our services by handling contacts over the telephone and by email. Care for customer satisfaction, making sure that you are going the extra mile with each and every contact. Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns. Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily. Follow internal processes and systems to resolve customer issues, taking the recommended next best actions. Demonstrate a full understanding of our client and brand values. REQUIREMENTS: Fluent level of both written & spoken German (native) Able to communicate clearly and effectively in written and spoken English. Experience in the customer service industry and ideally in a Contact Centre environment. Be patient and empathic as you'll be supporting a paratransit service. Autonomous and fast learner to provide effective support and to be proactive, with a "can-do" attitude. Solution-oriented to provide the correct and best outcome for the customer. Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport, and show empathy. Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations. OFFER: Full Time (39 hours per week) - rotating schedule Monday - Sunday from 7 am to 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed). Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based). 24 holiday days per year on a full-time basis. Best-in-class people engagement activities and programs. Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. Employee Assistance Program - Free, confidential, and impartial guidance and support. Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization. Option to sign up for Discounted Private Health Insurance. Referral Program: Refer a Friend and get a Referral bonus. Access to specialized LinkedIn training courses.
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