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At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
The Customer Supply Chain Manager is a crucial role to enable the Next Level operating model and ensure the CSD organization sits close to markets & customers. The role will be instrumental to deliver customer service objectives and drive stickiness with our customers to enable long-term growth.
The role will heavily interact with commercial/sales leaders in the markets and key customers to generate deep insights to support the country cluster strategic priorities. Taking accountability for driving performance improvements in local supply chain activities and to deliver improved service and cost-to-serve.
This role will play a pivotal role in partnering with the respective Country cluster MDs to deliver upon the country cluster customer service & volume objectives and enable growth by driving excellence in execution and building strong relationships across the internal & external network (enabling the Next Level operating model) Primary focus is on supporting the commercial business development of the country cluster by delivering reliable and responsiveness service Owns and develops the Country cluster supply chain strategy and route to market by identifying and balancing key drivers from an economic, industry, customer and competitive landscape perspective Leverages and actively manages the GBS process towers & teams and act as an advocate for E2E integration and efficiency Active relationship management and engagement with Global planning & logistics functions, Regional supply chain teams and operations. Primary point of contact for all Supply Chain related items in the Country cluster. Ensures local market intelligence and day-to-day operations are in line with global, regional and local goals (e.g. SLAs, budgets, lead times, …) Owns the Cluster country supply chain budget & service level Actively participates in the demand validation and sign-off of the Country cluster Develops joint business plans with key customers and enables customer intimacy & proximity Supports the development of robust weekly plans and forecast consumption assumptions; leads the country cluster S&OE discussions Delivers NPI within the Country/cluster (incl management of obsolete or outlet inventory) Be the SPOC of the Country cluster for any Global/Regional projects Ensure Global/Regional processes and policies are implemented and adhered to Oversees country cluster planning , regarding
Inputs in monitoring market/customer intelligence and forecast enrichments Support supply balancing activities related to demand shaping (and S&OEs) Agree on a final S&OP and Budget demand plan and critical points to be escalated/resolved for Country cluster Align with commercial teams key NPI and promotions/activations Provide demand visibility to the supply & execution teams Deliver performance reviews & intakes with key customers Monitors adherence to OPR plans (demand, supply and orders) Oversees regional implementation of S&OP and S&OE decisions EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS Post graduate in any business / supply chain discipline Commercially savvy and balanced professional (excels in expectation management) Ability to lead and manage change in a complex environment ADDITIONAL CONSIDERATIONS OR COMMENTS Travel requirements: 10 to 15% Others: Frequent customer visits & reviews At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here .
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Job Segment: Supply Chain, Logistics, Supply Chain Manager, Supply, Relationship Manager, Operations, Customer Service
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