Description Provide back-office support to Pallecon Portfolio. It involves collaboration, teamwork, coordination, and communication to provide an effective resolution in a timely manner. Also to drive improvements in customer experience that are focused on solutions, and creating / delivering value. It provides a high level of complex problem-solving and proactive support. Actively work to understand CHEP's business functions, systems, and products to deliver timely query resolution and excellent service to customers, Ensure the investigation and resolution of customer inquiries and complex issues with minimal delay, in a competent and professional manner. Recommend process improvements to ensure customer satisfaction and to improve service levels: Plan and implement action plans by contacting and working with customers proactively React positively to problems/issues and take preventive actions with a root-cause analysis. Ensure that the best-in-class service is given to customers Manage end-to-end Audit process for Customers Demonstrate an in-depth understanding of customers' operations, supply chain flows & needs Ensure no overdue debt from customers and provide support for bad debt resolution Provide analytical data and support on specific account queries. Have the analytical capability to identify customer's issues. Resolve invoicing and pricing queries. Raise credit notes and manual invoices if needed Manage and maintain customer database and account balances accurately in the systems Admin support to all internal teams via systems (Sale Force, SAP), or email Essential: French & Italian Desirable: Any of the additional European Language Preferred Education Degree and equivalent - Business Education Preferred Level of Work Experience 3 - 5 years Remote Type Hybrid Remote #J-18808-Ljbffr