DescriptionProvide back-office support to Pallecon Portfolio. It involves collaboration, teamwork, coordination, and communication to provide an effective resolution in a timely manner.Also to drive improvements in customer experience that are focused on solutions, and creating / delivering value. It provides a high level of complex problem-solving and proactive support.Actively work to understand CHEP's business functions, systems, and products to deliver timely query resolution and excellent service to customers,Ensure the investigation and resolution of customer inquiries and complex issues with minimal delay, in a competent and professional manner.Recommend process improvements to ensure customer satisfaction and to improve service levels: Plan and implement action plans by contacting and working with customers proactivelyReact positively to problems/issues and take preventive actions with a root-cause analysis.Ensure that the best-in-class service is given to customersManage end-to-end Audit process for CustomersDemonstrate an in-depth understanding of customers' operations, supply chain flows & needsEnsure no overdue debt from customers and provide support for bad debt resolutionProvide analytical data and support on specific account queries. Have the analytical capability to identify customer's issues.Resolve invoicing and pricing queries. Raise credit notes and manual invoices if neededManage and maintain customer database and account balances accurately in the systemsAdmin support to all internal teams via systems (Sale Force, SAP), or emailEssential: French & ItalianDesirable: Any of the additional European LanguagePreferred EducationDegree and equivalent - Business EducationPreferred Level of Work Experience3 - 5 yearsRemote TypeHybrid Remote#J-18808-Ljbffr