Join Frigga Tech as a Market Research Specialist At Frigga Tech , we are revolutionizing Supply Chain Visibility with cutting-edge IoT, software, and data solutions.
As a leader in the industry, we empower businesses to optimize their supply chain operations and stay ahead in a rapidly evolving market.
As we expand, we need a customer-centric Customer Success Specialist who can provide exceptional customer support and ensure our users are always getting the most out of our platform.
Role Description: Customer Engagement: Actively monitor customer health and usage, providing helpful tips, training, and resources to drive deeper engagement and product adoption.
Ongoing Support: Be the go-to person for troubleshooting, answering customer queries, and resolving technical issues.
Ensure a seamless experience by addressing problems quickly and effectively.
Onboarding & Training: Provide personalized onboarding experiences, guiding customers through setup, product features, and best practices to help them succeed from day one.
Proactive Issue Resolution: Identify potential challenges early and collaborate with customers to proactively resolve them, ensuring long-term satisfaction.
Feedback Loop: Gather customer feedback, both positive and constructive, and work closely with the product and engineering teams to ensure we continuously improve the user experience.
Retention & Renewals: working with AE´s to keep customers engaged and satisfied, contributing to renewals and minimizing churn by offering ongoing value and support.
Skills: Educational Background: Bachelor's degree in marketing, business administration, or a related field.
Experience: 1-3 years of experience in a customer-facing role, preferably in Customer Success, Support, or Account Management, preferably in a start-up environment.
Customer Service: Passionate about delivering exceptional customer service and ensuring clients feel supported at all stages of their journey.
Communication: Excellent verbal and written communication skills; you can explain complex concepts in a way that is easy for customers to understand.
Start-up: Comfortable working in a fast-paced, start-up environment with a focus on both customer success and proactive support.
Software Proficiency: Proficiency with CRM software and other sales tools.
Independent & Team Work: Ability to work independently and as part of a team.
Organizational Skills: Strong organizational and time management skills.
Language Skills: High fluency in English (written and spoken) is mandatory and at least advanced in Spanish (written and spoken).
Bonus for another main European language.
Bonus: Knowledge of supply chain& Logistics is a BIG bonus.
Personality Traits: Results & Customer Service Driven: Focused on developing and enriching customer relationship.
Attention to Detail: Meticulous in timely and precise response Highly Organized: Capable of managing multiple tasks efficiently.
Independent & Self-Starter: Able to take initiative and work autonomously.
International Background: Comfortable working in a diverse, global environment.
Passionate & Curious: Eager to learn and explore new market trends.
Team Player with Strong Ethics: Collaborative, with a strong sense of integrity.
Smart, Fast Learner, and Tech-Savvy: Quick to adapt to new technologies and processes.
Location: Barcelona (Spain) - great co-working space available in Gracia area :) If you're a passionate customer success person with a knack for helping customers across various industries and driving business growth, we want to hear from you Ready to Drive Success?
Apply now and send your CV to hrfriggatech.com .
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