Customer Success Specialist (Danish Speaker)

This client of mine belongs to the top 500 business companies in the sectors IT, telecommunications, ecommerce, and financial services. This position is a great opportunity to get involved with a great work environment with a dynamic and young approach with true career opportunities.

Your responsibilities and impact as a Customer Success Specialist will be: Handle incoming customer contacts (via telephone, email, chat, or other automated alerts) and solve users' demands, enhancing the customer experience by providing special offers. Assist with additional back-office tasks daily when required. Follow all processes and procedures of the project, including making correct needs analysis and giving relevant offers in every call where allowed. Maintain service and product knowledge and expertise associated with applications specific to individual customers. Skills, qualifications, and interests you will need to succeed in this role: Danish native speaker. Fluent in English, both verbal and written. Working knowledge of IT platforms, equipment, and applications: Windows/MS Office/internet configuration is a plus. Good disposition to work in a customer service environment. Willingness to learn the sales part of the role; the candidate should be naturally good at convincing others. What's in it for you? €18,000 base salary. Potential €3,600 bonus per year. Working hours: Mon-Thur 9-17:00 & Fridays 9-16:00. Opportunity to be part of a multi-national company and grow within the company. Work within a brand new modern office in Malaga. Relocation package if you live abroad. Your Future Company: This is a great opportunity to onboard with a well-established company that is a market leader in their space, operating within numerous industries such as telecommunications, financial services, e-commerce, and more. They are located in over 50 different countries within the UK and EU, one of which is Barcelona, and they have just opened a position for an experienced Success Development Specialist to join their team.

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