Job Title: Customer Success Senior Specialist with French or German
Location: Madrid, Barcelona
Time Type: Full time
Posted On: 11 Days Ago
End Date to Apply: December 19, 2024 (9 days left to apply)
Job Requisition ID: R24058
Summary: The Customer Success Senior Specialist (CSSS) is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.
This leads to improved revenue for both customers and Amadeus.
The CSSS also acts as an escalation point for service concerns.
Their performance is evaluated based on revenue generation, customer retention, and customer satisfaction.
The CSSS will secure renewals by demonstrating value for Amadeus solutions and building effective relationships with our clients.
The CSSS must have a deep understanding of the Amadeus portfolio of products and the hospitality industry in general.
Responsibilities: Achieve retention goals by cultivating relationships with stakeholders across an assigned account. Become the primary point of contact for optimization and usage of tools. Improve communications and be the main entry point for customer interaction to guide the client. Support customers' growth through product adoption and optimize the use of products. Identify risks and ensure the renewal of the assigned portfolio. Contribute to Amadeus Hospitality revenue through upsell and cross-sell and ensure clients are seeing the value of Amadeus products. Collaborate with Directors of Sales within your assigned regions. Coordinate with other departments to allow for a seamless renewal contracting process. Assess customer satisfaction with the product to pre-emptively solve problems. Collect customer usage data relevant for product development. Share business process and industry best practices. Participate in customer projects to handle the Amadeus Hospitality activities. Identify and pursue opportunities to improve current usage and adoption of Amadeus Hospitality products and services. Identify opportunities to expand the Amadeus Hospitality footprint within the account. Responsible for the Customer Success function, serving as the central point of contact and product expert for assigned products. Responsible for all customer communications, conflict resolution, and compliance on contractual deliverables by coordinating with other teams. Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively.
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