Customer Success Senior Consultant

Detalles de la oferta

.Our Analysts are vital to NielsenIQ's success. They work every day with our client base, which includes most of the major brands you see in the supermarket. We also work with most of the supermarkets and other retailers where you'll find these products. If you saw it the last time you did your weekly shop, they're probably a NielsenIQ client, as is the shop. They all rely on our Senior Analytics Consultants.Our insights team supports clients in Health and Beauty, Beers, Wine and Spirits, or Grocery. We are confident and capable crafters of compelling insights and deliver clear and actionable recommendations to our clients, helping them grow their business. Our team has a wide range of backgrounds and skill sets. Some of us have backgrounds in data, some in marketing, and others in sales. We are looking for someone who is keen to bring their excellent story-telling skills to a modern, data environment. If telling stories through data excites you but you're uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.RESPONSIBILITIESUnderstanding Client Needs:Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals (e.G., participating in business cycles such as brand planning & range reviews).Understand the impact we can have on personal objectives of individuals at our clients.Responsible for setting up client onboarding for analytics & insights services and conducting tactical client training for Guided Analytics & NielsenIQ tools such as Connect Express and Discover.Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue.Responsible for collecting Voice of Customer for User Experience & Service Model related topics.Delivering Insight:Become a category expert; be curious and engage with the client industry, their categories, and key market trends.Being prepared to challenge client hypotheses and bring a new perspective.Make recommendations based on rigorous analysis leveraging multiple data sources, sound business understanding, and commercial awareness.Workload Management and Prioritization:Manages workload independently and effectively prioritizes client commitments alongside internal commitments.Maintains a clear communication pathway with the key stakeholders.Maintains and delivers work log trackers and project plans where applicable.REQUIREMENTSKnowledge of and experience working with Consumer Panel Data (CPS) is essential.Engaging presenter (experience in creating and delivering presentations, storytelling).Strong verbal and written communication skills (ability to easily communicate both in Spanish and English is mandatory. Catalan is a plus).Excellent time management and prioritization skills with a proven track record of delivering projects on time


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

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