.Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what's right, and respect peopleOur beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.Discover the steps we took to create a discrimination-free hiring process .Join Qonto 's exciting expansion into the Portuguese market as a Customer Success Representative.You'll play a crucial role in establishing our presence by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market, directly impacting Qonto's growth and reputation in Portugal.As a Customer Success Representative at Qonto, you will:Be a Qonto Ambassador! : Handle both onboarding and customer care for Portugal, ensuring a smooth start for new clients and ongoing supportAchieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher: Ensure high levels of customer satisfaction by addressing client needs effectivelyRespond to customer inquiries: Balance speed and quality in handling customer inquiries, providing timely and accurate assistanceCollaborate with the Risk and Compliance team: Improve onboarding procedures and FAQs for Portugal, ensuring compliance and clarityWhat you can expect:Market/Team Context: Be part of Qonto's exciting expansion into new European markets, working in a fast-paced, growth-oriented environmentMethodologies: We value continuous improvement, data-driven decision-making, and customer-centric approachesTools: You'll become proficient in using Zendesk, Notion, Mayday, Forest, and other tools to manage customer interactions efficientlyGrowth Opportunity: As an early member of the CS Portugal team, you'll have the chance to impact our success and grow with the company significantlyAbout your future managerHer Background: Francesca is the team leader of Qonto's Italian team within the onboarding department
