Customer Success Representative - Middle East Barcelona, Spain Hungry, Honest, Humble, with Heart!
Job Summary We are currently seeking a Customer Success Representative to join our team in our growing Barcelona office. In this role, you will have the opportunity to drive our technology and provide exceptional service to our Middle Eastern customers.
Joining our team in Barcelona at this exciting time means becoming a part of our sales center of excellence for the EMEA region. As we build and shape our office, you will have the chance to play a significant role in its growth and fast-track your career.
Together, we are working towards creating the next iconic cloud technology company and achieving extraordinary things. Our exceptional performance in FY22 has been recognized by Gartner, naming us the leaders in HCI for the fourth consecutive year! We are now looking for ambitious individuals, or as we fondly call them, "Nutants," who are eager to grow their careers in the field of Cloud Technology.
About the team Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will focus on driving revenue growth from customers across all industry verticals and regions in EMEA. The team has a unique vibe that comes from constant creativity, innovation, and focuses on how we can better serve our customers every time.
Responsibilities Maximize the success of Nutanix's midsized customers across the Middle East through proactive engagement and support. Attain a minimum of 100% of goals for customer check-ins, customer adoption, and renewal rates. Maintain timely and accurate records of all customer interactions and data Act as the customer's advocate engaging other departments within Nutanix when necessary and ensuring successful resolution Maintain a high level of daily activity including customer and internal calls, meetings, and customer researchAbout you Experience in high-tech customer-facing roles such as Customer Success, Technical Support, or Sales. Fluent in English, fluency in Arabic would also be an advantage. Must have be permitted to work in Spain/EU. Experience working with software subscription customers Proven track record of overachieving in a metrics-driven environment Knowledge of data centre technologies such as virtualization, storage, servers, security, Cloud, and networking Experience partnering cross-functionally with Sales and Customer SupportBenefits Great earnings potential (with achievable targets and uncapped commission, tied to accelerators). Work in our new sales hub in Barcelona and play a part in helping grow the office. Attractive additional benefits (stock plan options, health insurance, pension, vacation, etc.) Hybrid and flexible work options. Work as part of a truly global team Great growth potential. A place where you can make your mark and advance your career. Fortune 100 top best businesses to work for & 4.1 ratings on Glassdoor.Meet the Hiring Manager – Ali Mansour - https://www.linkedin.com/in/ali-mansour-6b165b18/ In 2021, Ali joined Nutanix, fulfilling a long-standing aspiration he held since 2016. He has been an avid follower of the company since its early days, captivated by Nutanix's technology, innovation, and work environment.While he is new to Barcelona, having recently relocated from Dubai, Ali brings a wealth of expertise in the MENA region, gained through his 20-year tenure as an account manager at Nutanix & Cisco.Throughout his career, he has successfully navigated multiple countries and closed significant deals. Now, Ali aims to leverage his regional knowledge and experience in Barcelona by recruiting and guiding a hungry, ambitious, and modest CSR team.Outside of work, Ali's priority is spending quality time with his wife and two children. When he manages to steal some time away from work and family, you can find him passionately pursuing his love for football.
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