About Accenture In today's business environment, growth isn't just about building value—it's fundamental to long-term business survival.
So how do organizations sustain themselves?
The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale.
You will deliver breakthrough business outcomes for clients—by harnessing talent, data, and intelligence to redefine their operating models.
Within Operations, we are growing our Digital Inside Sales (DIS) team.
Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Customer Success Representative Key Essentials: Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities.
Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation.
Gain an in-depth understanding of partners' business goals in their respective markets, offering educated insights to help them to succeed.
Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts.
Work with end users and operational decision makers.
Basic Qualifications: Minimum of 2 years' experience in sales or account management.
Language(s) Required: English - minimum level C1 required.
Preferred Qualifications: Bachelor's degree.
Utilisation of interpersonal skills to communicate and foster positive business relationships.
Deep understanding of customers' concerns and the ability to troubleshoot as needed.
Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations.
Project Specific Requirements: Minimum of 2 years' experience of Customer Success, Account Management or Customer Tech Support.
Some knowledge of cloud computing technologies, specifically Azure.
AZ900 or SC300 certified - good to have or be prepared to attain certification within 3 months - full training provided.
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