Company Overview: Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.
Position Overview: We are hiring a Customer Success Regional Team Manager. To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to help our team of Customer Success Managers across regions. We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector.
Responsibilities: Provide mentoring and coaching in post-sales account management and feedback to team members.Proactively identify areas of improvement and implement process changes to drive high-performing teams.Analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives.Collaborate with other teams to enhance the overall customer experience.Develop strategies to enhance customer engagement, improve retention rates, and drive upsells or cross-sells where appropriate. Ideal Candidate: The right candidate will have a proven track record in Customer Success, with a passion for new technologies. Ideally, you have been a Customer Success Manager at one point in your career and naturally evolved to a leading position. You will enjoy this role if you are organized, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams.
Location: This is a globally remote role.
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