Company Description: PubMatic (Nasdaq: PUBM) delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers. PubMatic's cloud infrastructure platform for digital advertising empowers app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation. With a globally distributed workforce and no corporate headquarters, PubMatic operates 16 offices and eight data centers across North America, Europe, and Asia Pacific.Job Description: PubMatic is hiring a Customer Success Operations Manager to join our growing team in Madrid. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients delivering world-class customer service with your experience with trouble-shooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and ready for broad adoption.Our Team: From the super analytical and process driven pack to the 'work hard and play hard' characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top-tier, it's the people that make PubMatic an exceptional place to work.Responsibilities:Manage account setup and maintain accounts on the PubMatic systemEnsure on-time execution of technical integrations and deliver service excellence during implementationWork with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clientsKeep multiple support systems updated (e.g. Salesforce, JIRA etc.)Actively respond to escalations for both Publisher and Demand clients relating to integration issues, PMPs, discrepancies, Brand Safety etc.Generate and interpret reporting that will yield competitive insights for our clientsWork closely with internal and external customers to ensure higher returns for end customerParticipate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunitiesTravel (up to 20%) to client sites for strategic and quarterly business review meetingsQualifications:Knowledge in regard to RTB/PMP and ad Networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms is a plusProficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools is a plusExperience using complex datasets to track performance trends, identify anomalies and their root causesAd Trafficking exposure using Ad Servers such as Google Ad Manager, Smart, FreeWheel, Xandr a plusWill be a plus: Knowledge to use debugging tools like Charles Proxy etc.Personal Characteristics and Competencies:Pro-active and self-motivated as will be a part of a small teamLogical reasoning ability, Problem-solving, and analytical mindset, Customer service-oriented attitude, Organized and structured approach to tasks with an eye for detailExcellent written and spoken EnglishNative level of Spanish language mandatoryDiversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All your information will be kept confidential according to EEO guidelines.#LI-RB1
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