.Company Description: PubMatic (Nasdaq: PUBM) delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers. PubMatic's cloud infrastructure platform for digital advertising empowers app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation. With a globally distributed workforce and no corporate headquarters, PubMatic operates 16 offices and eight data centers across North America, Europe, and Asia Pacific.Job Description: PubMatic is hiring a Customer Success Operations Manager to join our growing team in Madrid. Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients delivering world-class customer service with your experience with trouble-shooting in ad technology-related areas. As PubMatic's products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and ready for broad adoption.Our Team: From the super analytical and process driven pack to the 'work hard and play hard' characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top-tier, it's the people that make PubMatic an exceptional place to work.Responsibilities:Manage account setup and maintain accounts on the PubMatic systemEnsure on-time execution of technical integrations and deliver service excellence during implementationWork with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clientsKeep multiple support systems updated (e.G. Salesforce, JIRA etc.)Actively respond to escalations for both Publisher and Demand clients relating to integration issues, PMPs, discrepancies, Brand Safety etc