Customer Success Onboarding Consultant (Mandarin & Cantonese Speaker)

Are you a communication talent and do you care about customer satisfaction? Would you like to support clients in their onboarding journey? Are you interested in the Talent Industry and Hiring Trends? Then put your skills to the test while working in Barcelona!



Your responsibilities and impact as a Customer Success Onboarding Consultant will be: Providing the quality assuranceby checking all client product integrations are completed
Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience
Monitor and oversee the accomplishment of client onboarding milestones, ensuring the attainment of objectives linked to customer license activation and user involvement on the client's platform.
Logging customer interactions promptlywithinrecord systems, such as the CRM system.
Skills, qualifications, and interests you need to succeed in this role: Proficient level of Mandarin and Cantonese + English (all writing and speaking)
1 year of experience in Customer Service,Customer Success,Sales, HR, Account Management, Customer Training or Project Management
Familiar with the talent Industry, hiring trends, and best practices.
CRM platform experience
Ability to interact comfortably with both clients and internal departments
Experience analyzing data, trends, and client information to identify product or service growth opportunities
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Living in Barcelona or chance to relocate asap
Having NIE
What's in it for you? Schedule: 2AM to 11AM Barcelona time (9am-6pm Singapour time)
Night shift allowances will be given
Indefinite contract
Pleasant and inspiring working atmosphere in an international environment and world-class workspaces
Easy to locate area with direct access to public transport
Strong training anddevelopment opportunities for your career growth
This project not the best fit for you? Feel free to check our other opportunities or send us your CV to be considered for other projects or future opportunities



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