In collaboration we are working with a multinational financial services company specializing in online trading that is seeking to onboard a Customer Success Officer (German Speaking) to join their team. Location: Cyprus, Limassol Work model: on site Employment type: Full-time Remuneration: Base salary quarterly Bonuses, depending on experience. DUTIES AND RESPONSIBILITIES: Assist clients worldwide through live support and handle customer requests through chats and emails in different languages Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records Demonstrate impeccable telephone etiquette and management Handle back office queries Support clients with technical and troubleshooting issues Report to the management Deal with all departments to resolve issues Provide support and troubleshooting on Libertex and MT4 Trading Platforms Liaise with the Compliance Officer regarding complaints and approval of accounts Provide all relevant information to clients regarding documents and materials for becoming a client Handling client inquiries appropriately and ensuring that high-level service is provided Promoting available products and services to clients Developing and maintaining excellent relationships with prospective and existing clients Contributing to team effort by achieving targeted results Assist with other duties as needed from time to time REQUIREMENTS: Degree in Business Studies or any other related field Previous experience in a similar position will be considered as a major advantage Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage Excellent spoken and written communication skills Ability to work efficiently under pressure Excellent computer skills (Microsoft Excel and Word) Knowledge of MetaTrader platforms will be considered as an advantage Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday BENEFITS: 24 working days annual leave Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one Udemy Business unlimited membership Company discount card with access to various goods and services Corporate events and team-building activities Professional and personal development opportunities in a fast-growing environment
